Privacy Policy
Last updated: 4/18/2026
1. Information We Collect
1.1 Account Information: When you create an account, we may collect your email address, username, password hash, age or birthdate details, and parent or guardian information when needed.
1.2 Usage Data: We collect information about how you use the Service, including project descriptions, creation requests, revisions, pages visited, and features used.
1.3 Payment Information: Payment processing is handled by payment providers such as Stripe. We do not store full payment card numbers.
1.4 Device Information: We may collect information about the device and browser you use, including IP address, browser type, and operating system.
2. How We Use Your Information
- Provide, maintain, and improve the Service
- Process transactions and credit activity
- Send service updates and important account notices
- Respond to support requests
- Review projects for safety, quality, and publishing
- Detect and prevent fraud, abuse, or policy violations
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with service providers that help us operate the Service, when required by law, or in connection with a business transfer.
Service providers we use include:
- Stripe for payment processing and billing
- Anthropic and OpenAI for AI-powered code generation and content creation
- Runway ML for AI video generation
- Shotstack for video processing
- Google for authentication (OAuth sign-in)
These providers receive only the minimum information needed to perform their specific function and are bound by their own privacy policies and our contractual agreements.
4. Children's Privacy (COPPA)
We comply with the Children's Online Privacy Protection Act (COPPA). For users under 13:
- Verified parental consent is required before the child can use the Service
- We collect only the minimum information needed to provide the Service safely
- We do not condition a child's participation on disclosing more information than is reasonably necessary
Parental Rights and Controls: Parents and legal guardians have the right to:
- Review the personal information we have collected from their child
- Request corrections to their child's information
- Request deletion of their child's account and all associated data
- Revoke consent and prevent further collection of their child's information
How to submit a parental request: Parents can request to review, modify, or delete their child's account by contacting support@ro-builder.com. Please include your name, the email address used during parental verification, and your child's username. We will verify your identity and process the request within 30 days.
5. Data Security
We use reasonable security measures such as encrypted transport, password hashing, access controls, and audit logging. No system can be guaranteed perfectly secure.
6. Your Rights
- Access the personal information we hold about you
- Correct inaccurate information
- Delete your account and associated data where permitted
- Export your data in a portable format where supported
- Opt out of non-essential marketing communications
7. Cookies and Tracking
We use cookies and similar technologies to keep you signed in, remember preferences, support safety features, and understand product usage. You can manage cookies through your browser settings.
8. Contact Us
For privacy questions, contact us through the Support Center.